The agreement between you and Resman Technologies Ltd. Please read carefully — by using Resman you agree to these Terms.
Version 2026-04-19 · Last updated: April 19, 2026These Terms of Service ("Terms") are a binding legal agreement between you (either an individual or the legal entity you represent) and Resman Technologies Ltd, a private company limited by shares, incorporated in the Federal Republic of Nigeria, and a wholly-owned subsidiary of Wonderwise Productions Ltd ("Resman", "we", "us", "our").
By clicking "I agree", ticking an acceptance box, creating an account, or otherwise accessing or using the Resman platform at app.resman.ng, any associated subdomains, APIs, mobile applications, storefronts, or any other product we make available (collectively, the "Service"), you confirm that:
Resman is a multi-tenant SaaS platform supporting multiple business modules (including restaurant, hotel, services & projects, and retail) with features such as:
The Service is cloud-hosted and accessed over the internet. Use requires compatible devices, software, and internet connectivity which are your responsibility. We may add, remove, or modify features at any time; where a change would materially reduce a paid feature, we will provide reasonable advance notice by email to the Owner.
To use the Service you must register an account and provide accurate, current, and complete information. You agree to keep that information up to date. A single email may not be associated with more than one active Owner account. You may sign in via Google OAuth, in which case Google's terms additionally govern that authentication flow.
The Owner is responsible for all activity in their workspace — including activity by invited Users and by anyone who accesses the workspace with valid credentials, whether or not authorised. The Owner may create and manage User accounts, assign roles, and revoke access. Each User is also individually bound by these Terms.
You must keep all passwords, PINs, API tokens, and authentication cookies confidential. You must notify us at [email protected] immediately upon suspecting any unauthorised use or compromise. We are not liable for losses arising from unauthorised use of your credentials.
The Service is multi-tenant. Customer Data for each workspace is logically isolated at the application layer. You must not attempt to access another tenant's data, probe our infrastructure, or bypass access controls.
Ownership of a workspace may only be transferred in writing through a support request verified against both the outgoing and incoming Owner's registered email address.
Current subscription plans, limits, and prices are published on our Pricing page. Plans include (without limitation) Starter, Growth, and Business tiers, with limits on units (branches), Users, and products. We may add or adjust plans on 30 days' prior notice.
Paid plans are billed in advance on a recurring monthly or annual cycle, as you select at purchase. Fees are charged via our payment processor (currently Paystack). By providing payment details, you authorise us and our processor to charge the Subscription Fees and any applicable taxes or gateway fees to your chosen payment method on each renewal until you cancel.
Fees are stated exclusive of taxes unless we state otherwise. You are responsible for all applicable taxes, duties, withholdings, and levies arising from your use of the Service or imposed on payments to us (including VAT where applicable). If we are required by law to collect such amounts, they will be added to your invoice.
We may change prices for future billing periods. We will give at least 30 days' prior notice by email to the Owner. Continued use after the change takes effect is your acceptance of the new price; if you do not accept, you may cancel before the effective date.
If a renewal payment fails, access to paid features is restricted immediately. There is no grace period. We will email the Owner as soon as the failure is detected so you can retry the payment from your account. Once payment clears, access is restored.
All Subscription Fees are non-refundable. See the No-Refund Policy for the two narrow exceptions (duplicate charges; prolonged outage within our control) and your non-waivable statutory rights.
We may offer time-limited trials, promotional discounts, or limited-access plans. Trials and promotions may have feature, storage, usage, or rate limits, and may be modified or discontinued at any time. At the end of a trial, access may require an active subscription unless Resman has granted another plan or promotion to your workspace.
Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. Without limiting the AUP, you agree not to:
As between you and us, you retain all right, title, and interest in and to your Customer Data. We do not claim ownership of your Customer Data.
You grant Resman a worldwide, non-exclusive, royalty-free, sub-licensable (to our sub-processors) licence to host, store, transmit, copy, display, modify (only to the extent necessary to provide the Service), and process your Customer Data solely to (a) provide, secure, maintain, and improve the Service for you; (b) meet our legal and regulatory obligations; and (c) enforce our rights under these Terms.
You represent and warrant that (i) you have all rights, consents, and lawful bases needed to submit Customer Data to the Service and for us to process it as described here and in the Privacy Policy / DPA; (ii) the Customer Data does not violate any law or infringe any third-party right; and (iii) any information you display to End Customers (prices, receipts, policies, menus, bookings) is accurate and compliant with the laws governing your business.
You may export Customer Data at any time using the reporting and export tools in the Service. On written request we will make a one-time export of all reasonably extractable Customer Data within 30 days of account closure, subject to reasonable cooperation.
We perform regular automated backups for disaster recovery. Backups are not a substitute for your own backups, and we are not liable for data loss caused by your own failure to maintain independent records where reasonable.
Our handling of personal data is described in the Privacy Policy. Where you submit personal data of End Customers or Users to the Service, you are the Data Controller and we are your Data Processor within the meaning of the NDPA. The Data Processing Addendum ("DPA") applies automatically to you in that capacity and forms part of these Terms.
Certain features (including "AI Review Assistant" and AI-assisted menu import) use machine-learning models — some provided by third-party vendors such as Google (Gemini) or NVIDIA. Output from these features:
When you invoke an AI feature, we may send the minimum necessary Customer Data to the relevant third-party model provider as a sub-processor, solely to generate the response you requested. We do not permit those third-party providers to train their own models on identifiable Customer Data.
We may use aggregated or anonymised data derived from your use of the Service to (a) improve the Service, (b) train and fine-tune our own machine-learning models, and (c) produce aggregated market insights. "Aggregated or anonymised" means the data has been processed so it no longer identifies, and cannot reasonably be used to identify, you, your staff, your customers, or your specific business records. Examples: "Restaurants in Abuja average peak sales between 7pm and 9pm" — yes. "Customer John Doe spent ₦50,000" — never.
We do not sell your identifiable Customer Data, your customer lists, your sales records, or any personal data of your staff or End Customers. We may, in future, publish aggregated, anonymised market reports — these contain no personal data.
You can disable AI features in your settings. You may also opt out of having your anonymised data used for Resman model training by emailing [email protected]. Opting out does not affect the AI features themselves — only whether your anonymised data contributes to our model training.
The Service integrates with third-party payment processors (currently Paystack) so you can accept payments from End Customers. We offer two collection models, and you may move between them as your business grows:
You connect your own Paystack merchant account by providing your API keys in Settings. Funds settle directly into your bank, subject to Paystack's fees and settlement schedule. You are the merchant of record and the Resman KYC record we hold is for identity purposes only — your full payment-processor KYC is with Paystack.
For businesses that do not yet have their own Paystack merchant account, we may offer a split-settlement arrangement using Paystack Subaccounts (or equivalent). In that model:
For Resman's own subscription charges to you, the contracting service provider under these Terms is Resman Technologies Ltd. Subscription payments may currently be processed through our parent company Wonderwise Productions Ltd's merchant-of-record arrangement with our payment processor; this is an internal inter-company arrangement and does not change the contracting party or your rights under these Terms.
Resman may provide you with an online storefront (e.g., a subdomain on shop.resman.ng) and related tools so your End Customers can browse your products, place orders, and pay. The storefront is a tool; the commercial relationship is between you and your End Customer. Specifically:
The Service may interoperate with third-party services you choose to enable (e.g., Google for OAuth, Paystack for payments, Resend for email, Gemini/NVIDIA for AI, ByteTek or other chatbot partners for external ordering). Your use of a third-party service is governed by that service's own terms and privacy policy. We are not responsible for third-party services, their availability, content, or practices. We may disable integrations at any time if required for security, legal, or operational reasons.
The Service, the Resman name, logo, design, UI, source code, documentation, and all related materials are owned by Resman Technologies Ltd and/or its licensors and are protected by Nigerian and international copyright, trademark, trade-secret, and other intellectual-property laws. Nothing in these Terms transfers any such rights to you. Except for the limited licence to use the Service that these Terms grant while you remain in good standing, all rights are reserved.
You retain all rights in your own brands, logos, menu content, and product content. You grant us a limited licence (as set out in Section 8.2) to host and display them through the Service.
"Resman" and the Resman logo are trademarks of Resman Technologies Ltd. You may not use them except with our prior written consent or as expressly permitted by our brand guidelines.
If you submit feedback, suggestions, or ideas about the Service, we may use them without restriction and without any obligation to compensate you. You grant us a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose.
Unless you opt out in writing, we may identify you as a Resman customer and use your business name and logo in customer lists, case studies, and marketing materials, provided we comply with any reasonable brand guidelines you supply.
We target 99.5% monthly uptime for the core Service, measured on a rolling 30-day basis and excluding all of the following (non-exhaustive):
Downtime in any of the excluded categories does not count against the uptime target or entitle you to a service credit.
Planned maintenance is typically scheduled between 02:00–04:00 WAT on weekdays. We will use reasonable efforts to give at least 24 hours' notice of planned maintenance likely to cause downtime.
Support is delivered via email at [email protected] and the in-app ticket system. Target first response: within 2 business days for Starter and Growth plans; within 1 business day for Business plan. Support is provided in English.
If confirmed monthly uptime for a paid plan falls below the target due to factors within our reasonable control, you may request, within 14 days of the incident, a service credit equal to 5% of that month's Subscription Fees for each full percentage point below 99.5%, capped at 30% of that month's Subscription Fees. Service credits are the sole and exclusive remedy for any uptime shortfall, are applied against future invoices, and have no cash value.
To run, support, and secure the Service, a limited number of Resman personnel have technical ability to access your workspace and the data it contains. We exercise that ability only for a defined set of purposes:
We do not casually browse Customer Data, and we do not use administrative access to copy, export, or share your data except where this Agreement or the DPA allows. Administrative access is logged in our internal audit trail. Where a support case requires access to an individual record, we prefer to ask you to share or forward it rather than open your workspace directly.
If you would prefer support staff to only ever look at your workspace via a screen-share you initiate, tell us — we'll honour that preference for non-emergency cases. Emergency security or legal-compliance access may still be necessary without prior notice.
We may suspend your access to the Service (in whole or in part, with or without prior notice) if we reasonably believe that:
Where practicable we will notify you and work with you to resolve the cause. Suspension does not relieve you of payment obligations for amounts already accrued.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; paid features remain available until then. Prepaid amounts are non-refundable except as required by applicable law or our Refund Policy.
We may terminate these Terms and your access immediately for cause if: (a) you materially breach these Terms and fail to cure within 14 days of written notice (or immediately, where no cure is possible); (b) you become insolvent, enter liquidation, or make any arrangement with creditors; (c) we reasonably suspect fraud, illegal activity, or serious risk to our platform, other customers, or third parties; (d) a law, regulation, court, or regulator requires termination.
On termination your right to use the Service ends. For 90 days after termination we will retain your Customer Data so you can request an export; thereafter we will delete or anonymise Customer Data except as required by law, or as retained in routine backups (which will age out within our backup cycle).
Sections 2, 8–15, 17, 20–27 and any other provision which by its nature should survive termination will survive.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, FEATURES, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. WE EXPRESSLY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, PROTECT AGAINST ALL UNAUTHORISED ACCESS, OR OPERATE WITHOUT INTERRUPTION OR LOSS OF DATA.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You will defend, indemnify, and hold harmless Resman Technologies Ltd, Wonderwise Productions Ltd, and their respective directors, officers, employees, contractors, and agents from and against any third-party claims, demands, proceedings, losses, damages, fines, penalties, and reasonable legal costs arising from or relating to: (a) your Customer Data; (b) your use of the Service in breach of these Terms or the AUP; (c) your violation of any law or third-party right (including IP, privacy, and consumer-protection laws); (d) disputes with your End Customers, Users, or payment processor; or (e) taxes for which you are responsible under Section 5.3.
We will promptly notify you of any indemnifiable claim, let you control the defence (with counsel reasonably acceptable to us), and reasonably cooperate at your expense. You may not settle a claim in a way that admits liability on our behalf without our prior written consent.
You represent and warrant that you are not, and are not owned or controlled by, a person or entity that is: (a) located in any country or territory subject to comprehensive sanctions; (b) designated on any sanctions or restricted-party list maintained by the United Nations, the European Union, the United Kingdom, the United States (including OFAC's SDN list), or any other relevant authority; or (c) otherwise the target of trade or economic sanctions. You will not use the Service in violation of any such restrictions or to process transactions on behalf of any restricted party.
Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control. Force-majeure events include (without limitation):
Each party will use reasonable efforts to mitigate the effect of a force-majeure event and will keep the other informed. If a force-majeure event continues for more than 60 consecutive days, either party may terminate the affected portion of the Service for cause on written notice.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by, and construed in accordance with, the laws of the Federal Republic of Nigeria, without reference to conflict-of-law rules.
Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute in good faith for at least 30 days.
Any unresolved dispute will be finally settled by binding arbitration under the Arbitration and Mediation Act 2023 of Nigeria. The seat of arbitration will be Abuja, Federal Capital Territory, before a sole arbitrator appointed by agreement — or, failing agreement within 14 days, appointed by the President of the Chartered Institute of Arbitrators (Nigeria Branch). The language of the arbitration will be English. The award will be final and binding on the parties and enforceable in any competent court.
Notwithstanding Section 25.2, either party may apply to a court of competent jurisdiction for interim or injunctive relief necessary to protect intellectual-property rights or confidential information pending arbitration.
You agree to resolve disputes on an individual basis only. Class, collective, or representative actions are not permitted under these Terms.
We may revise these Terms from time to time. When we do we will update the version number and the "Last updated" date above, and maintain a registry of versions. For any revision we consider material, we will give at least 14 days' advance notice to Owners by email and/or in-app notice. Continued use of the Service after the effective date, or clicking "I agree" on the in-app re-acceptance prompt, constitutes acceptance of the revised Terms. If you do not accept, you must stop using the Service and may cancel in line with Section 17.1.
For Owners, we may block further use of the Service until the revised Terms are accepted. Non-Owner Users may continue to operate the Service on the Owner's behalf until the Owner re-accepts.
Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us about the Service and supersede any prior agreement on that subject.
No assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all of our assets.
No waiver. A failure or delay in enforcing any right under these Terms is not a waiver of that right.
Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.
No agency. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between the parties.
Notices. We may give notices by email to the Owner's registered email address, through the Service, or by posting on our website; you may give formal legal notice to [email protected].
Language. These Terms are drafted in English; any translation is for convenience only and the English version prevails.
Our legal team is happy to clarify anything before you sign up or renew.
